End User Services Engineer

WPP

Prague, Czechia
On-site
Level 1 and 2 incident management
On-site support services
Av equipment troubleshooting
Deliver world-class, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET

Job Summary

  • Deliver world-class, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET.
  • Provide on-site support to the WPP agencies and remote support, as needed, across the wider region.
  • Act as the primary point of contact for AV support in meeting rooms within the Czechia WPP building, assisting users and conducting regular checks.

Matching Summary

Deliver world-class, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET.

Skills & Requirements

Must-have

  • Level 1 and 2 incident management
  • On-site support services
  • AV equipment troubleshooting
  • User account administration
  • IT asset procurement and lifecycle management

Nice-to-have

  • Customer-centred culture
  • Empower end users
  • Continuous learning
  • Agile transformation

Key Requirements

  • 3-5 years in IT help desk/desk side
  • On-site role
  • Availability for out-of-hours support

Work Rights

Not specified

Tailored Resume

Cover Letter