Client Service Specialist – Adminadvantage

Manulife

Waterloo, Ontario, Canada
Base: $59,100.00 cad - $98,500.00 cad; bonus/equit...
Hybrid
End-to-end client benefits administration
Primary point of contact for service
Lead incident management and resolution
Own the end-to-end client benefits administration experience within an assigned portfolio, ensuring alignment with client expectations and business goals

Job Summary

  • Own the end-to-end client benefits administration experience within an assigned portfolio, ensuring alignment with client expectations and business goals.
  • Act as a project manager, collaborating with product, operations, payroll, and technology teams to support service enhancements and innovation.
  • We’ll empower you to learn and grow the career you want.

Matching Summary

Own the end-to-end client benefits administration experience within an assigned portfolio, ensuring alignment with client expectations and business goals.

Salary

Base: $59,100.00 CAD - $98,500.00 CAD; Bonus/Equity: Incentive programs and incentive compensation tied to business and individual performance; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement savings plans, paid time off

Skills & Requirements

Must-have

  • End-to-end client benefits administration
  • Primary point of contact for service
  • Lead incident management and resolution
  • Strong Office 365 skills

Nice-to-have

  • Thrive in dynamic environment
  • Motivated and influential professional
  • Passionate about delivering exceptional service
  • Champion continuous improvement

Key Requirements

  • Experience in finance and/or insurance industry
  • End-to-end management of client portfolios
  • Knowledge of Group Benefits and AdminAdvantage is an asset
  • Proven experience in service delivery, operations, or client management

Work Rights

Not specified

Tailored Resume

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