Best-in-class Patient Experiences are a critical enabler to achieving J&J’s ambitions and to ensuring the Quality Use of Medicines by patients who use our medicines
Job Summary
Best-in-class Patient Experiences are a critical enabler to achieving J&J’s ambitions and to ensuring the Quality Use of Medicines by patients who use our medicines.
As the Patient Experience Lead, you will be responsible for building an industry leading capability in patient experience across Japan, while working closely with the APAC Patient Experience team.
You will lead a diverse cross-functional team to deliver on aligned business projects ensuring compliance, quality, and patient safety requirements are met.
Matching Summary
Best-in-class Patient Experiences are a critical enabler to achieving J&J’s ambitions and to ensuring the Quality Use of Medicines by patients who use our medicines.
Skills & Requirements
Must-have
Patient centricity and journey insights
Cross-functional team leadership
Change management in complex environments
Technology-enabled patient support
Compliance and quality assurance
Strategic marketing in healthcare
Nice-to-have
Thought leadership on external trends
Collaboration across business units
Innovation and future-proofing offerings
Empowering team development
Operational excellence and efficiency
Key Requirements
Qualification in medicine, pharmacy, life science or related degree
Minimum 5 years pharmaceutical or healthcare industry experience
Experience leading cross-functional strategic marketing teams