Upmarket Customer Success Manager

Yotpo

New York, United States
Base: $100,000- 120,000; bonus/equity: variable co...
On-site
Customer relationship ownership
Strategic success planning
Measurable business outcomes
Own customer relationships post-onboarding through renewal, developing success plans that align with business goals and measurable outcomes

Job Summary

  • Own customer relationships post-onboarding through renewal, developing success plans that align with business goals and measurable outcomes.
  • Build and maintain strong, multi-threaded relationships with stakeholders across enterprise organizations, from day-to-day operators to C-suite executives.
  • Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin over the years.

Matching Summary

Own customer relationships post-onboarding through renewal, developing success plans that align with business goals and measurable outcomes.

Salary

Base: $100,000- 120,000; Bonus/Equity: Variable compensation component; Benefits: 100% employee medical premiums, dental, vision, life/disability insurance, FTO, equity, 401K match

Skills & Requirements

Must-have

  • Customer relationship ownership
  • Strategic success planning
  • Measurable business outcomes
  • Cross-functional collaboration
  • Executive-level communication

Nice-to-have

  • Consultant perspective
  • Industry trend awareness
  • Product innovation advocacy

Key Requirements

  • 3-5 years CS or Account Management experience
  • MarTech company experience preferred
  • C-suite engagement skills
  • Analytical and data-driven approach
  • Commercial acumen

Work Rights

Not specified

Tailored Resume

Cover Letter