Cloud Contact Center Manager - Mexico

Accenture

Mexico
9+ years experience in cloud contact center platforms
Experience designing ai chatbots and virtual assistants
Expertise in genesys amazon connect nice twilio avaya cisco
This role involves providing transformation services driven by key offerings like Living Marketing and Connected Commerce

Job Summary

  • This role involves providing transformation services driven by key offerings like Living Marketing and Connected Commerce.
  • The position requires managing small teams or work efforts while adapting methods to solve moderately complex problems.
  • Candidates will leverage cutting-edge technologies to deliver novel solutions that keep clients ahead in a rapidly changing world.

Matching Summary

This role involves providing transformation services driven by key offerings like Living Marketing and Connected Commerce.

Skills & Requirements

Must-have

  • 9+ years experience in Cloud Contact Center platforms
  • Experience designing AI chatbots and virtual assistants
  • Expertise in Genesys Amazon Connect NICE Twilio Avaya Cisco

Nice-to-have

  • MBA from a tier 1 institute
  • Experience with speech analytics tools like Call Miner
  • Ability to create contact center of the future strategy

Key Requirements

  • Bachelor's Degree required
  • MBA from tier 1 institute highly desirable
  • +9 years experience in cloud contact center platforms

Work Rights

Not specified

Tailored Resume

Cover Letter