Supervisor, Customer Care Program Support – Ams Program Administration

PPD (Thermo Fisher) UK

Budapest, Hungary
Base: competitive salary; bonus/equity: annual per...
Customer care team leadership
Asset management services administration
Process improvement implementation
Thermo Fisher Scientific is the world leader in serving science, enabling customers to make the world healthier, cleaner and safer

Job Summary

  • Thermo Fisher Scientific is the world leader in serving science, enabling customers to make the world healthier, cleaner and safer.
  • The role involves managing a medium-sized back-office customer care team to deliver operational excellence and drive customer satisfaction across global AMS business.
  • Employees benefit from competitive compensation, comprehensive health and well-being support, flexible working arrangements, career growth opportunities, and a modern, inclusive work environment.

Matching Summary

Thermo Fisher Scientific is the world leader in serving science, enabling customers to make the world healthier, cleaner and safer.

Salary

Base: Competitive salary; Bonus/Equity: Annual performance-based bonus; Benefits: Cafeteria benefits, pension contributions, health insurance, sport pass discounts

Skills & Requirements

Must-have

  • Customer care team leadership
  • Asset Management Services administration
  • Process improvement implementation
  • Customer satisfaction management
  • Contract management support
  • Cross-functional collaboration
  • Performance metrics tracking

Nice-to-have

  • Change management skills
  • Coaching and mentoring abilities
  • Risk averse and agile attitude
  • Multicultural work environment
  • Stakeholder management experience
  • Strong interpersonal skills
  • One Team mindset

Key Requirements

  • 5+ years people leadership experience
  • Bachelor’s or master’s degree
  • Fluency in English
  • Experience in customer care environment
  • Proven senior level influencing skills
  • Knowledge of ERP systems
  • Ability to work independently

Work Rights

Not specified

Tailored Resume

Cover Letter