To oversee and direct all aspects of Guest Relations to maximize guest satisfaction
Job Summary
To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.
Deliver the highest level of personalized service, ensuring every guest experiences intuitive, discreet, and heartfelt hospitality from arrival to departure.
Handle guest feedback and concerns with professionalism and discretion, ensuring timely resolution, proper escalation when required, and accurate documentation in the system (Alice).
Matching Summary
To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.
Skills & Requirements
Must-have
personalized guest service
guest feedback management
guest history system
hotel services promotion
Occupational Health & Safety compliance
Nice-to-have
elegant British charm
warm, personalized service
iconic Raffles Butlers
cultural and natural heritage preservation
modern lifestyles of well-travelled guests
Key Requirements
Minimum 2 years international Guest Relations experience
Degree from School for Tourism & Hotel Management
fluent in one other language than English
Strong written and verbal communication skills in English