Senior Support (sec Team)

IDEMIA

Riga, Latvia
1,800-1,950 eur/gross monthly pd
On-site
24/7 support experience
Global environment experience
Ticketing systems
Leading a team of 2 or more people, supervising all activities and providing support when needed

Job Summary

  • Leading a team of 2 or more people, supervising all activities and providing support when needed.
  • Coordinating event and incident management, ensuring prompt resolution to issues and proper documentation.
  • IDEMIA IST offers a unique tech company environment with wide growth opportunities and a commitment to a safer world.

Matching Summary

Leading a team of 2 or more people, supervising all activities and providing support when needed.

Salary

1800-1950 EUR/gross monthly

Skills & Requirements

Must-have

  • 24/7 support experience
  • Global environment experience
  • Ticketing systems
  • ITIL practices
  • Operating systems knowledge
  • Office application knowledge
  • English and Latvian full professional capacity

Nice-to-have

  • Calm under pressure
  • Managing multiple tasks
  • Networking protocols understanding
  • Security applications understanding
  • French or Spanish language skills
  • Friendly and professional demeanor

Key Requirements

  • Bachelors degree in Computer Science, IT, or related field
  • 2+ years customer support/data operations/service desk experience
  • Team lead experience is an advantage
  • Basic understanding of networking protocols and IT infrastructure is an advantage
  • Understanding of using security applications is an advantage

Work Rights

Not specified

Tailored Resume

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