Vice President, Ms Resolution Services

New Era Technology

Remote, US
Not specified; not specified; full benefits includ...
**
It managed services delivery leadership
Customer service and resolution center oversight
Service level agreement fulfillment
** New Era Technology is seeking a Vice President of Ms Resolution Services to lead their Midmarket Managed Services Resolution Support teams. The role focuses on enhancing service delivery, customer satisfaction, and operational excellence while fostering a supportive and growth-oriented work culture. **

Job Summary

  • The role leads New Era's Midmarket Managed Services Resolution Support teams to ensure high customer satisfaction and meet service-level commitments.
  • Candidates will partner closely with Pre-Sales, Post-Sales, and Sales leaders to forecast demand and support the successful onboarding of managed services.
  • New Era offers full benefits including medical, dental, vision, a 401K match, and generous PTO alongside a culture focused on people first.

Matching Summary

Match Score: 75

** New Era Technology is seeking a Vice President of Ms Resolution Services to lead their Midmarket Managed Services Resolution Support teams. The role focuses on enhancing service delivery, customer satisfaction, and operational excellence while fostering a supportive and growth-oriented work culture. **

Salary

Not specified; Not specified; Full Benefits including Medical, Dental, Vision, 401K match, and 7 company holidays + generous PTO

Skills & Requirements

Must-have

  • IT Managed Services delivery leadership
  • Customer Service and Resolution Center oversight
  • Service Level Agreement fulfillment
  • Cross-functional collaboration with Sales teams
  • Capacity planning and workforce strategy

Nice-to-have

  • Experience with automation and AI integration
  • Strong executive communication skills
  • Commitment to Diversity Equity and Inclusion
  • Proven track record in transformation initiatives
  • Data-driven decision-making capabilities

Key Requirements

  • Executive level leadership experience
  • Background in IT Managed Services
  • Proven ability to manage large teams

Work Rights

Not specified

Tailored Resume

Cover Letter