Senior Regional Manager, Customer/ Partner Operations (based In Yokohama)

Agoda

Yokohama, Japan
On-site
Regional operations performance
Customer operations leadership
Multi-site operations
Agoda connects people to destinations and experiences through great deals on millions of hotels, flights, and experiences worldwide

Job Summary

  • Agoda connects people to destinations and experiences through great deals on millions of hotels, flights, and experiences worldwide.
  • The Senior Regional Manager is accountable for end-to-end performance of a regional customer/partner operations area, spanning multiple countries, sites, or vendor partners.
  • This role translates company strategy into a cohesive regional roadmap, balances cross-site tradeoffs, and ensures consistent, high-quality service delivery at scale.

Matching Summary

Agoda connects people to destinations and experiences through great deals on millions of hotels, flights, and experiences worldwide.

Skills & Requirements

Must-have

  • regional operations performance
  • customer operations leadership
  • multi-site operations
  • vendor management
  • service quality and efficiency

Nice-to-have

  • data-driven decision making
  • innovation and curiosity
  • cross-cultural collaboration

Key Requirements

  • Senior level experience in operations management
  • Experience managing multiple sites and/or vendor partners
  • Proven ability to translate strategy into roadmap

Work Rights

Not specified

Tailored Resume

Cover Letter