Customer Support Specialist

HealthJoy

Ukraine
Fully remote
Proficiency in english (upper-intermediate+)
Exceptional communication skills
High level of empathy
HealthJoy is seeking a Customer Support Specialist to join their fully remote team in Ukraine. The role focuses on providing quality healthcare concierge services, assisting members with their healthcare needs while promoting a culture of empathy and accountability

Job Summary

  • HealthJoy guides employees to affordable, high-quality healthcare by consolidating health and wellness strategies into a simple, unified digital experience.
  • As a Healthcare Concierge (HCC), you'll process member requests (tickets), search for doctors, and interact with members via telephone and chat.
  • HealthJoy offers competitive compensation, great career growth opportunities, 100% health insurance coverage, and company-sponsored education.

Matching Summary

Match Score: 85

HealthJoy is seeking a Customer Support Specialist to join their fully remote team in Ukraine. The role focuses on providing quality healthcare concierge services, assisting members with their healthcare needs while promoting a culture of empathy and accountability.

Skills & Requirements

Must-have

  • Proficiency in English (Upper-Intermediate+)
  • Exceptional communication skills
  • High level of Empathy
  • Strong critical thinking skills
  • Solid level of accountability

Nice-to-have

  • Adapt to frequent change
  • Work independently and collaboratively
  • Experience in Customer Support/Service

Key Requirements

  • Reside in Ukraine
  • Proficiency in Office Suite and Google Programs

Work Rights

Must reside in Ukraine

Tailored Resume

Cover Letter