Global Nps Programme Manager & Process Excellence Lead

Smith+Nephew

Kharadi, Pune, India
Hybrid
Process mapping tools experience
Strong understanding of end-to-end value streams
Experience in governance and compliance frameworks
The Global NPS Programme Manager will drive the execution of the Net Promoter Score Operating System

Job Summary

  • The Global NPS Programme Manager will drive the execution of the Net Promoter Score Operating System.
  • This role will ensure customer insights translate into actionable value supporting transformation initiatives.
  • Smith+Nephew is committed to inclusion and offers various benefits for work-life balance and employee wellbeing.

Matching Summary

The Global NPS Programme Manager will drive the execution of the Net Promoter Score Operating System.

Skills & Requirements

Must-have

  • Process mapping tools experience
  • Strong understanding of end-to-end value streams
  • Experience in governance and compliance frameworks
  • Ability to engage senior stakeholders

Nice-to-have

  • Experience with automation and AI teams
  • Strong analytical and problem-solving skills
  • Growth mindset and adaptability

Key Requirements

  • Bachelor’s degree in relevant field
  • At least 8 years of experience in Process Excellence
  • Lean Six Sigma Black Belt certification required

Work Rights

Not specified

Tailored Resume

Cover Letter