Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $39,930 - $43,923; bonus/equity: not specifi...
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Customer-facing service
Switchboard operation
Work request evaluation and routing
** The University of Arkansas is seeking a Service Center Support Specialist to serve as the primary customer-facing agent for its Facilities Management department. The role involves handling maintenance requests, key inventory management, and maintaining effective communication with customers regarding service status. **

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs.
  • The University of Arkansas is committed to equal opportunity and conducts background checks including criminal and sex offender registry checks as part of the hiring process.

Matching Summary

Match Score: 75

** The University of Arkansas is seeking a Service Center Support Specialist to serve as the primary customer-facing agent for its Facilities Management department. The role involves handling maintenance requests, key inventory management, and maintaining effective communication with customers regarding service status. **

Salary

Base: $39,930 - $43,923; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Customer-facing service
  • Switchboard operation
  • Work request evaluation and routing
  • Key inventory administration
  • Payment processing for keys
  • Proactive customer communication

Nice-to-have

  • Familiarity with FAMIS CMMS
  • Knowledge of Workday
  • Good customer service skills
  • Ability to maintain harmonious working relationships
  • Knowledge of Microsoft Office
  • Knowledge of accessibility standards

Key Requirements

  • High school diploma or equivalent
  • At least two years of related experience
  • Criminal background check
  • Sex offender registry check

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter