Storyblok is seeking a Technical Support Engineer II to provide expert assistance in troubleshooting complex issues related to their headless CMS platform. The role involves managing support tickets, collaborating with cross-functional teams, and mentoring junior engineers, all within a fully remote work environment
Job Summary
You will be joining a growing company where you can contribute to many “firsts” and enjoy benefits like a monthly remote work stipend and a home office equipment package.
Your role extends beyond issue resolution; you'll manage cases from inception to resolution, prioritizing timely responses and exceeding customer expectations.
Your expertise will be pivotal in guiding product improvements and updates based on customer feedback, and you may engage customers directly via video calls to troubleshoot technical issues in real time.
Matching Summary
Match Score: 85
Storyblok is seeking a Technical Support Engineer II to provide expert assistance in troubleshooting complex issues related to their headless CMS platform. The role involves managing support tickets, collaborating with cross-functional teams, and mentoring junior engineers, all within a fully remote work environment.
Skills & Requirements
Must-have
Handle escalated support tickets
Troubleshoot complex issues independently
API-first platform expertise
Modern JavaScript framework knowledge
RESTful and GraphQL APIs
Content Management Systems (CMS)
Nice-to-have
Proactive continuous improvement
AI literacy and tool leverage
Passion for solving challenges
Excellent work ethic
Attention to detail
Key Requirements
3+ years of Support Engineering experience
Bachelor's or Master's degree in Computer Science or equivalent experience