Call Center Bilingual Technical Support Representative
att.jobs
Richardson, Texas, US
Base: $21.25 ph; bonus/equity: not specified; bene...
Onsite
Bilingual spanish and english communication
Technical troubleshooting skills
Customer account management
AT&T is seeking a Bilingual Technical Support Representative to assist business customers with a variety of inquiries related to billing, service changes, and troubleshooting. The ideal candidate will have strong problem-solving skills and provide excellent customer service while working in a fast-paced environment
Job Summary
As a Business Premier Service Consultant, you’ll support business customers with a wide range of requests, including billing, service changes, troubleshooting, collections, sales, and technical support for all AT&T products and services.
Joining our team comes with amazing perks and benefits including employee discounts, tuition reimbursement, paid time off, medical coverage, and extensive wellness programs.
You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions.
Matching Summary
Match Score: 85
AT&T is seeking a Bilingual Technical Support Representative to assist business customers with a variety of inquiries related to billing, service changes, and troubleshooting. The ideal candidate will have strong problem-solving skills and provide excellent customer service while working in a fast-paced environment.
Salary
Base: $21.25 per hour; Bonus/Equity: Not specified; Benefits: Paid training, employee discounts, tuition reimbursement, paid time off, medical/dental/vision coverage, 401(k), parental leave, disability benefits
Skills & Requirements
Must-have
Bilingual Spanish and English communication
Technical troubleshooting skills
Customer account management
Call center environment experience
Problem-solving skills
Sales and product recommendation
Flexible scheduling availability
Nice-to-have
Strong work ethic
Attention to detail
Team collaboration
Knowledge of AT&T products and services
Ability to handle escalations
Employee wellness program participation
Key Requirements
At least one year of customer service experience preferred
Call center experience preferred
Flexibility to work any schedule including evenings, weekends, and holidays