You will lead the concierge team managing the full yacht guest journey, ensuring effective and seamless guest experiences from pre-voyage to post-voyage
Job Summary
You will lead the concierge team managing the full yacht guest journey, ensuring effective and seamless guest experiences from pre-voyage to post-voyage.
This role requires strategic foresight and commitment to delivering service beyond expectations while collaborating with multiple departments to ensure guest satisfaction.
Accor supports continuous learning and growth, offering a purpose-driven work environment with rotating schedules and guaranteed weekends off.
Matching Summary
You will lead the concierge team managing the full yacht guest journey, ensuring effective and seamless guest experiences from pre-voyage to post-voyage.
Skills & Requirements
Must-have
Concierge team leadership
Luxury hospitality experience
CRM and digital guest platforms
Guest journey management
Upsell and cross-sell focus
Multilingual communication
Nice-to-have
Strategic service planning
Relationship building with luxury providers
Quality assurance and training development
Fast-paced luxury environment adaptability
Attention to detail
Organizational skills
Key Requirements
3+ years leadership in luxury hospitality
Proven high-performing team management
Fluency in English and French
Legal entitlement to work full time in Spain
Work Rights
Must be legally entitled to work full time in Spain