Manager, Success Engineer

Salesforce

Minimum 3 years managing technical support professionals
Minimum 5 years experience in technical support role
Solid functional salesforce.com application knowledge
The Manager, Success Engineer is responsible for ensuring the success of customers by effectively managing a team of Success engineers and associated support projects

Job Summary

  • The Manager, Success Engineer is responsible for ensuring the success of customers by effectively managing a team of Success engineers and associated support projects.
  • This role involves setting team goals aligned with Global Support objectives and delivering performance reviews for all direct reports.
  • Salesforce offers comprehensive benefits including well-being reimbursement, generous parental leave, and exposure to executive thought leaders.

Matching Summary

The Manager, Success Engineer is responsible for ensuring the success of customers by effectively managing a team of Success engineers and associated support projects.

Skills & Requirements

Must-have

  • Minimum 3 years managing technical support professionals
  • Minimum 5 years experience in technical support role
  • Solid functional Salesforce.com application knowledge

Nice-to-have

  • Ability to attract hire and retain high-performing support professionals
  • Oral and Writing Portuguese language skills
  • Experience building or managing Developer Support teams

Key Requirements

  • 3+ years management experience
  • 5+ years technical support experience
  • Salesforce.com application knowledge

Work Rights

Not specified

Tailored Resume

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