Customer Support Associate

unistrasi.it

Service ticket creation and tracking
Client and field engineering communication
Monitoring service level agreements
This role involves gaining familiarity with Global Field Operations concepts, procedures, and methodologies while performing routine duties under guidance

Job Summary

  • This role involves gaining familiarity with Global Field Operations concepts, procedures, and methodologies while performing routine duties under guidance.
  • Responsibilities include receiving and responding to client and Field Engineering requests, managing service tickets, booking appointments, and monitoring SLAs to ensure client satisfaction.
  • The company is committed to equal opportunity employment and provides accommodations for US job seekers who require assistance.

Matching Summary

This role involves gaining familiarity with Global Field Operations concepts, procedures, and methodologies while performing routine duties under guidance.

Skills & Requirements

Must-have

  • Service ticket creation and tracking
  • Client and Field Engineering communication
  • Monitoring service level agreements
  • Booking client appointments
  • Coordinating essential parts
  • Call center maintenance

Nice-to-have

  • Knowledge of Global Field Operations procedures
  • Cross-functional team communication
  • Assisting with special projects

Key Requirements

  • High School diploma or GED
  • Less than 1 year experience
  • Not specified work authorization

Work Rights

Not specified

Tailored Resume

Cover Letter