Roles And Responsibilities: 1 Support customers and ensure customer satisfaction by - Providing prompt & relevant technical / information assistance to each customer - Gather & communicate customers’ feedback concerning product quality, delivery & services to management - Highlight / initiate / lead / execute customer satisfaction activities with other departments 2 Adhere and abide with all Customer rules, compliance, quality and safety policies - Ensure & practice good housekeeping - Observe all safety rules of the company and at customer premises - Exercise safety precautions - Use approved, safe methods & procedures while working in the factory premises 3 Perform failure analysis and prepare failure analysis report for each defective product - To receive training for competency to perform failure analysis - Correctly identify & verify all defective products made 4 Defect & Crisis Management - Lead & execute control & containment activities in the event of quality trouble - Be familiar with & exercise proper trouble escalation, if the need arises - Perform on-the-job task when appropriate (as per training planning) Interested candidates, please email your resume to annasee@recruitexpress.com.sg Anna See Sing Yee CEI Reg R25157535 Recruit Express Pte Ltd EA License No: 99C4599 We regret that only shortlisted candidates will be contacted