Customer Service Lead

Animalemergencyhospital

Portsmouth, NH, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
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Exceptional client service
Team supervision
Operational support
** The Animal Emergency Hospital in Portsmouth, NH, is seeking a Customer Service Lead to supervise the reception team while ensuring exceptional client service in a veterinary setting. The ideal candidate should have a strong background in customer service and veterinary experience, along with leadership skills to foster a positive team environment. **

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.
  • Key responsibilities include managing client communication, maintaining patient records and technology, and leading the reception team through recruitment, training, and performance feedback.
  • The company offers a competitive compensation and benefits package including pay up to $22 per hour, bonus pay opportunities, medical, dental, vision insurance, 401(k) with matching, and paid time off.

Matching Summary

Match Score: 75

** The Animal Emergency Hospital in Portsmouth, NH, is seeking a Customer Service Lead to supervise the reception team while ensuring exceptional client service in a veterinary setting. The ideal candidate should have a strong background in customer service and veterinary experience, along with leadership skills to foster a positive team environment. **

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, PTO, CE Allowance, Employee Pet Discounts, Life Insurance, Flexible scheduling options

Skills & Requirements

Must-have

  • Exceptional client service
  • Team supervision
  • Operational support
  • Patient records maintenance
  • Billing transaction processing
  • Recruit and train reception team
  • Performance feedback and coaching

Nice-to-have

  • Positive and accountable workplace
  • Mentorship and teaching
  • Building long-term relationships
  • Teamwork and accountability culture

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • At least 1 year veterinary experience
  • 1-2 years leadership or supervisory experience preferred
  • Comfort with scheduling software and EMR

Work Rights

Not specified

Tailored Resume

Cover Letter