Senior Technical Analyst

Design Within Reach

Holland, Michigan, United States
Fully remote
Executive-level technical support
Hardware and software troubleshooting
Microsoft office 365 proficiency
Provide high-level technical support for Leadership Team members and their executive assistants, ensuring rapid response and resolution to IT issues

Job Summary

  • Provide high-level technical support for Leadership Team members and their executive assistants, ensuring rapid response and resolution to IT issues.
  • Coordinate and manage hardware and software setup, updates, and replacements, including the configuration of laptops, mobile devices, and other peripherals.
  • Partner with other IT teams to escalate and resolve issues efficiently, working cross-functionally to ensure seamless delivery of technology services.

Matching Summary

Provide high-level technical support for Leadership Team members and their executive assistants, ensuring rapid response and resolution to IT issues.

Skills & Requirements

Must-have

  • Executive-level technical support
  • Hardware and software troubleshooting
  • Microsoft Office 365 proficiency
  • Video conferencing platforms
  • Discretion and confidentiality

Nice-to-have

  • Proactive IT guidance
  • Customer-focused approach
  • Cross-functional collaboration

Key Requirements

  • 4+ years of experience in IT support
  • Bachelor's degree in IT or related field
  • Expert-level proficiency with Windows, macOS
  • Mobile device management experience
  • Experience with executive-level support

Work Rights

Not specified

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