Client Relationship Officer

Finastra

Hybrid
3-5 years client management experience
Customer service presentation skills
Problem solving and conflict resolution
The Client Relationship Officer is responsible for executing the client experience roadmap and managing client portfolios to ensure retention and growth

Job Summary

  • The Client Relationship Officer is responsible for executing the client experience roadmap and managing client portfolios to ensure retention and growth.
  • This role serves as the primary advocate for clients, identifying key service issues and acting as the main point of contact for escalations.
  • Finastra offers a comprehensive benefits package including unlimited vacation, hybrid working arrangements, and access to an Employee Assistance Program.

Matching Summary

The Client Relationship Officer is responsible for executing the client experience roadmap and managing client portfolios to ensure retention and growth.

Skills & Requirements

Must-have

  • 3-5 years client management experience
  • Customer service presentation skills
  • Problem solving and conflict resolution
  • CRM system usage
  • Strong communication skills

Nice-to-have

  • Experience with fintech industries
  • Strategic relationship building
  • Matrix environment collaboration
  • Client journey mapping expertise
  • Professional services opportunity identification

Key Requirements

  • University or college degree
  • 3-5 years customer service experience
  • Experience in fintech industry

Work Rights

Not specified

Tailored Resume

Cover Letter