Sr Tech Svc Desk

UNISYS AUSTRALIA PTY LIMITED

Fully remote
Tier 1 and tier 2 support experience
Hardware and software maintenance skills
Network connectivity troubleshooting abilities
The role provides comprehensive Tier 1 and Tier 2 support for complex hardware, software, and network issues

Job Summary

  • The role provides comprehensive Tier 1 and Tier 2 support for complex hardware, software, and network issues.
  • Employees are responsible for identifying root causes of problems and communicating resolutions to both technical and non-technical users.
  • The position involves supporting L1 and L2 agents while utilizing strong analytical skills to resolve challenging incidents.

Matching Summary

The role provides comprehensive Tier 1 and Tier 2 support for complex hardware, software, and network issues.

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 support experience
  • Hardware and software maintenance skills
  • Network connectivity troubleshooting abilities

Nice-to-have

  • Strong analytical problem solving skills
  • Effective communication with non-technical users
  • Experience with Unisys proprietary applications

Key Requirements

  • High School Diploma or GED required
  • 2-4 years of relevant experience
  • Technical certification or Associate Degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter