Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
**
Saas software support
Customer support experience
Log reading and analysis
** The job posting is for a Technical Support Delivery Analyst at Workday, located in Pune, India, with a focus on providing customer support for their software solutions. The role requires strong troubleshooting skills and the ability to work in a team-oriented environment, while also participating in a shift rotation to ensure 24/7 customer service coverage. **

Job Summary

  • Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
  • The Workday Application Support Team is passionate about Customer service, innovation and excellence.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** The job posting is for a Technical Support Delivery Analyst at Workday, located in Pune, India, with a focus on providing customer support for their software solutions. The role requires strong troubleshooting skills and the ability to work in a team-oriented environment, while also participating in a shift rotation to ensure 24/7 customer service coverage. **

Skills & Requirements

Must-have

  • SaaS software support
  • Customer Support experience
  • log reading and analysis
  • Talent Management solutions
  • Human Capital Management

Nice-to-have

  • curious minds
  • courageous collaborators
  • sun-drenched optimism
  • adaptability
  • passion

Key Requirements

  • 4+ years SaaS software support
  • 4+ years Customer Support experience
  • evidence-based troubleshooting experience
  • log reading and analysis skill
  • support Talent Management solutions
  • support SaaS based Enterprise software

Work Rights

Not specified

Tailored Resume

Cover Letter