Retail Marketing Lead (12-month Contract)

Chanel (Australia) Pty Ltd

Macau, Macau
Client development expertise
High-value gba clientele engagement
Elevate retail excellence standards
Lead cross-market client development initiatives, focusing on attracting, activating, and retaining high-value GBA and cross-border clientele

Job Summary

  • Lead cross-market client development initiatives, focusing on attracting, activating, and retaining high-value GBA and cross-border clientele.
  • Build capability within Macau teams by providing coaching, creating playbooks, and facilitating structured collaboration.
  • Monitor KPIs and drive continuous improvement in client experience, service quality, and retail performance.

Matching Summary

Lead cross-market client development initiatives, focusing on attracting, activating, and retaining high-value GBA and cross-border clientele.

Skills & Requirements

Must-have

  • client development expertise
  • high-value GBA clientele engagement
  • elevate retail excellence standards
  • client loyalty programs
  • data-driven insights
  • Fluency in English

Nice-to-have

  • Cantonese / Mandarin advantage
  • knowledge transfer
  • capability building
  • structured collaboration
  • local market intelligence

Key Requirements

  • Luxury or premium retail experience
  • Strong understanding of luxury client expectations
  • Proven expertise in client development
  • Proficiency in data analysis
  • Expertise in retail marketing and clienteling
  • Experience in designing and implementing loyalty programs
  • Excellent communication and coaching skills
  • Cross-functional collaboration and stakeholder management experience
  • Project management and execution skills

Work Rights

Not specified

Tailored Resume

Cover Letter