Passenger Service Supervisor

Alliance Ground International (AGI)

Orlando, FL, United States
Customer service
Safety and security procedures
Handle customer interactions
As a Passenger Service Supervisor, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing customer needs and adhering to safety and security procedures

Job Summary

  • As a Passenger Service Supervisor, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing customer needs and adhering to safety and security procedures.
  • Responsibilities include directing Passenger Service Agents, resolving escalated customer concerns, ensuring training completion, and providing exceptional customer service according to AGI and airline-specific standards.
  • AGI offers a comprehensive benefit package including paid vacation, medical/dental/vision, a company-matched 401(k) program, and free on-the-job training.

Matching Summary

As a Passenger Service Supervisor, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing customer needs and adhering to safety and security procedures.

Skills & Requirements

Must-have

  • customer service
  • safety and security procedures
  • handle customer interactions
  • resolve escalated customer concerns
  • flight schedules and fares inquiries

Nice-to-have

  • friendly and outgoing
  • outstanding customer service focus
  • energy and enthusiasm
  • respect for team

Key Requirements

  • High school diploma or GED
  • Authorization to work in the United States
  • Complete SIDA training
  • 1+ year of relevant experience preferred

Work Rights

Authorization to work in the United States

Tailored Resume

Cover Letter