The Customer Delight Executive is responsible for managing various customer centricity agendas, focusing on Shikhar and Non-Shikhar retailer operations
Job Summary
The Customer Delight Executive is responsible for managing various customer centricity agendas, focusing on Shikhar and Non-Shikhar retailer operations.
This role involves coordinating with vendors for grievance redressal, monitoring service levels, and driving timely complaint resolution with internal teams.
Responsibilities include engaging with customers for feedback, strategizing process improvements, and handling administrative duties for the COE team.
Matching Summary
The Customer Delight Executive is responsible for managing various customer centricity agendas, focusing on Shikhar and Non-Shikhar retailer operations.
Skills & Requirements
Must-have
Customer support process experience
Grievance redressal coordination
Service level agreement monitoring
KPI review and reporting
MS Office & CRM tools proficiency
Nice-to-have
Customer feedback engagement
Process improvisation strategy
Emerging market trend observation
Excellent interpersonal skills
Strong organizational skills
Key Requirements
3-4 years of customer support experience
Graduate with MBA in Customer Relationship Management preferred