Senior Production Readiness Manager

Workday

India
**
7+ years technical support experience
5+ years customer support or consulting
Erp system performance knowledge
** Workday is seeking a Senior Production Readiness Manager to provide technical support during the deployment of their products, ensuring optimal performance for large clients. The role requires strong project management, customer relations skills, and technical expertise, with a focus on building relationships and resolving performance issues. **

Job Summary

  • The Senior Production Readiness Manager ensures successful performance testing and transition to production for large deployments while acting as the voice of the customer.
  • This role requires a candidate with 7+ years of technical support experience and 5+ years in customer support or consulting with a focus on ERP system performance.
  • Workday offers a flexible work approach requiring at least half of the time each quarter to be spent in-office or in the field with customers and partners.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Production Readiness Manager to provide technical support during the deployment of their products, ensuring optimal performance for large clients. The role requires strong project management, customer relations skills, and technical expertise, with a focus on building relationships and resolving performance issues. **

Skills & Requirements

Must-have

  • 7+ years technical support experience
  • 5+ years customer support or consulting
  • ERP system performance knowledge
  • Workday architecture understanding
  • Senior leadership engagement skills

Nice-to-have

  • Crisis management experience
  • HR Time Tracking Financials Payroll apps
  • Ability to thrive with ambiguity
  • Strong storytelling for technical concepts
  • Self-driven learning capability

Key Requirements

  • BS or MS in Technical Degree
  • 7+ years technical support experience
  • 5+ years customer support or consulting
  • Experience with Workday applications preferred

Work Rights

Not specified

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