Novartis is seeking a Customer Operations Manager in Jeddah, Saudi Arabia, to oversee the Sales Administration and Operations team. The role involves managing order processing, providing sales support, and ensuring team adherence to operational procedures, with a strong emphasis on professionalism and effective communication
Job Summary
Lead and manage all aspects of the Sales Administration/ Operations team, ensuring uninterrupted business operations.
Responsible for supporting sales representatives and channel partners in processing orders/returns and providing metrics/reports.
Develop an effective team through training and coaching or management of key commercial programmes.
Matching Summary
Match Score: 85
Novartis is seeking a Customer Operations Manager in Jeddah, Saudi Arabia, to oversee the Sales Administration and Operations team. The role involves managing order processing, providing sales support, and ensuring team adherence to operational procedures, with a strong emphasis on professionalism and effective communication.
Skills & Requirements
Must-have
Order management
Master data maintenance
Sales support
SAP, Power BI, and Excel experience
English and Arabic languages
Nice-to-have
Pharma industry experience
Supply chain and logistics knowledge
Training and coaching skills
Key Requirements
Bachelor's degree in science, Business administration, or Supply chain