Sr Analyst Service Excellence - West

Danaher UK

Austin, TX, United States
Base: $110,000.00 - $130,000.00; bonus/equity: eli...
Fully remote
Field service engineer technical competencies
Mentoring and coaching programs
Train-the-trainer approach
The Sr Analyst, Field Service Excellence is responsible for driving strategies and activities to improve Field Service Engineer technical and non-technical competencies within the designated areas

Job Summary

  • The Sr Analyst, Field Service Excellence is responsible for driving strategies and activities to improve Field Service Engineer technical and non-technical competencies within the designated areas.
  • This position offers the opportunity to lead mentoring programs, deliver advanced training and coaching, and collaborate on improvement initiatives to strengthen overall field capability.
  • Beckman Coulter Diagnostics provides a comprehensive benefits package and supports flexible, remote working arrangements for eligible roles.

Matching Summary

The Sr Analyst, Field Service Excellence is responsible for driving strategies and activities to improve Field Service Engineer technical and non-technical competencies within the designated areas.

Salary

Base: $110,000.00 - $130,000.00; Bonus/Equity: Eligible for bonus/incentive pay; Benefits: Paid time off, medical/dental/vision insurance, 401(k)

Skills & Requirements

Must-have

  • Field Service Engineer technical competencies
  • Mentoring and coaching programs
  • Train-the-trainer approach
  • Technical coaching during DM huddles
  • Travel up to 70% within assigned area
  • Development of AR-based training materials

Nice-to-have

  • Kaizen continuous improvement initiatives
  • Advanced in-person mentoring sessions
  • Service manual improvements
  • Time management best practices
  • Collaboration with senior leadership

Key Requirements

  • Bachelor’s degree
  • Minimum 5 years FSE experience
  • Internal Bec Dx T3/T4 FSE
  • Valid driver’s license with acceptable record
  • Ability to travel up to 70% including overnight
  • Motor Vehicle Record & Physical/Environment requirements

Work Rights

Must have valid driver’s license and live near major airport

Tailored Resume

Cover Letter