Provide administrative, organizational, and clerical support to the Executive Office, ensuring efficient, courteous, and professional responses to guest and employee inquiries
Job Summary
Provide administrative, organizational, and clerical support to the Executive Office, ensuring efficient, courteous, and professional responses to guest and employee inquiries.
Manage elite guest correspondence, guest profiles, and guest satisfaction databases, and handle guest complaints or glitches in the absence of the General Manager.
Competitive salary, comprehensive benefits package, excellent training opportunities, complimentary accommodation at other Four Seasons Hotels and Resorts, and F&B discounts.
Matching Summary
Provide administrative, organizational, and clerical support to the Executive Office, ensuring efficient, courteous, and professional responses to guest and employee inquiries.
Skills & Requirements
Must-have
Maintain confidentiality of sensitive information
Manage elite guest correspondence and profiles
Coordinate employee-related meetings and forums
Prepare and distribute meeting minutes
Handle general inquiries and incoming calls efficiently
Nice-to-have
Uphold Four Seasons policies and service standards
Build strong relationships with all departments
Demonstrate highest level of integrity and professionalism
Key Requirements
1-2 years of related experience
College education or equivalent experience
Legal work authorization for Japan
Fluent in English and Japanese business communication