Not specified; not specified; benefits include 18 ...
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Technical knowledge of fttn/b, fttc, fttp, hfc
Tier 2 troubleshooting capability
Case or account management experience
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The Connect and Assure Specialist role at nbn involves managing technical case management for business customer orders and incidents, ensuring an efficient customer experience. The position requires strong telecommunications knowledge, operational experience, and the ability to communicate effectively with stakeholders.
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Job Summary
The role involves end-to-end ownership and technical case management of business customer orders and incidents to drive timely outcomes.
Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
nbn offers equal employment opportunities, great training, true flexible working arrangements, and 18 weeks of paid parental leave.
Matching Summary
Match Score: 75
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The Connect and Assure Specialist role at nbn involves managing technical case management for business customer orders and incidents, ensuring an efficient customer experience. The position requires strong telecommunications knowledge, operational experience, and the ability to communicate effectively with stakeholders.
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Salary
Not specified; Not specified; Benefits include 18 weeks paid parental leave and flexible working arrangements
Skills & Requirements
Must-have
Technical knowledge of FTTN/B, FTTC, FTTP, HFC
Tier 2 troubleshooting capability
Case or account management experience
Business customer support in operational environment
Stakeholder engagement and communication skills
Nice-to-have
Customer empathy and organizational skills
Sound decision-making within defined processes
Experience with continuous operational improvement
Flexible working arrangements preference
Key Requirements
Full working rights in Australia required
Permanent position with rostered shifts between 7:00 AM and 7:00 PM
No cover letter or selection criteria required for application