Senior Analyst - Customer Service

Raytheon Australia

BENGALURU, India
Hybrid
Customer experience center agent
Resolve customer queries holistically
Continuous improvement projects
Raytheon Australia is seeking a Senior Analyst for their Customer Service team in Bengaluru, India. The role involves managing customer queries, troubleshooting issues, and participating in continuous improvement initiatives within the aerospace industry's customer experience framework

Job Summary

  • You will be the first respondent of customer queries within our multi-site Customer Experience Center.
  • Your ability to handle customer queries professionally will ensure Pratt and Whitney’s leadership position.
  • Employees who are working in Hybrid roles will work regularly both onsite and offsite.

Matching Summary

Match Score: 85

Raytheon Australia is seeking a Senior Analyst for their Customer Service team in Bengaluru, India. The role involves managing customer queries, troubleshooting issues, and participating in continuous improvement initiatives within the aerospace industry's customer experience framework.

Skills & Requirements

Must-have

  • Customer Experience Center Agent
  • resolve customer queries holistically
  • continuous improvement projects
  • change management activities
  • multi-site Call Center experience
  • authentic listening skills
  • relentless focus on customer

Nice-to-have

  • aviation ecosystem and vocabulary
  • French is an asset

Key Requirements

  • Bachelor’s degree
  • 3-5 years of experience
  • 1-2 years managing continuous improvement projects
  • English spoken and written

Work Rights

Not specified

Tailored Resume

Cover Letter