Senior Manager, Self-service Channels

Liberty Utilities Co

Tyler, TX, US
Not specified; not specified; compyny funded pensi...
On-site
Enterprise digital self-service strategy
Ivr systems and web platforms
Customer demand reduction
Liberty Utilities Co is seeking a Senior Manager for Digital Self-Service Channels to lead the enhancement of their digital customer experience. The ideal candidate will have extensive experience in contact center environments and a strong understanding of digital platforms to develop and execute a comprehensive digital strategy

Matching Summary

Match Score: 85

Liberty Utilities Co is seeking a Senior Manager for Digital Self-Service Channels to lead the enhancement of their digital customer experience. The ideal candidate will have extensive experience in contact center environments and a strong understanding of digital platforms to develop and execute a comprehensive digital strategy.

Salary

Not specified; Not specified; Company funded Pension program; 401k with match; Full insurance benefits; Share purchase/match plan

Skills & Requirements

Must-have

  • Enterprise digital self-service strategy
  • IVR systems and web platforms
  • Customer demand reduction
  • Multi-year digital journey roadmap
  • Cross-functional leadership alignment

Nice-to-have

  • Entrepreneurial mindset
  • Inclusive teamwork environment
  • Continuous learning culture
  • Outcome-focused approach
  • High-quality customer experience design

Key Requirements

  • Bachelor's degree in Business or related field
  • 5+ years in utility or regulated contact center
  • Valid passport for international travel
  • Experience with multiple digital platforms
  • Travel availability 10%-15%

Work Rights

Not specified

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