Specialist Quality Services (product Complaints)

Sanofi UK

Hyderabad, India
Product technical complaints handling
Field alerts management
Gxp documentation compliance
Manage the entire process of handling Product Technical Complaints and Field Alerts from receipt to closure, ensuring compliance with internal procedures and regulatory requirements

Job Summary

  • Manage the entire process of handling Product Technical Complaints and Field Alerts from receipt to closure, ensuring compliance with internal procedures and regulatory requirements.
  • Collaborate with internal/external stakeholders viz Cross functional teams, Manufacturing sites, Customer Service, Medical Information, Pharmacovigilance, Sales Associates, Regulatory, Commercial Operations, Legal, and Risk Management departments for complaint management.
  • Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

Matching Summary

Manage the entire process of handling Product Technical Complaints and Field Alerts from receipt to closure, ensuring compliance with internal procedures and regulatory requirements.

Skills & Requirements

Must-have

  • Product Technical Complaints handling
  • Field Alerts management
  • GxP documentation compliance
  • Quality Management System records
  • Complaint investigation coordination

Nice-to-have

  • AI application in healthcare
  • Data standards development
  • Team-oriented flexible proactive manner
  • Continuous improvement mindset

Key Requirements

  • 1-3 years pharmaceutical industry experience
  • Bachelor's or Master's degree
  • Knowledgeable in Quality functions

Work Rights

Not specified

Tailored Resume

Cover Letter