TOSS-EX PR PTE. LTD. is seeking a Service Relationship Manager in Singapore to oversee customer service requests, manage data maintenance, and facilitate communication between processing teams. The role involves troubleshooting, complaint resolution, and compliance with statutory requirements
Job Summary
The role involves servicing customers and forwarding various financial and non-financial service requests to India processing teams.
The incumbent acts as the first level of escalation for complaints and must effectively troubleshoot issues while maintaining performance levels.
Responsibilities include managing MIS reports, maintaining data, handling HR activities like salary and visa processing, and ensuring statutory compliance.
Matching Summary
Match Score: 75
TOSS-EX PR PTE. LTD. is seeking a Service Relationship Manager in Singapore to oversee customer service requests, manage data maintenance, and facilitate communication between processing teams. The role involves troubleshooting, complaint resolution, and compliance with statutory requirements.
Skills & Requirements
Must-have
Customer servicing and request forwarding
AOF dispatch and processing center coordination
MIS reporting and data maintenance
Complaint handling and troubleshooting
Statutory compliance and license renewal
Nice-to-have
HR activities experience including visa and insurance
IT issue resolution skills
Strong coordination with India processing teams
Key Requirements
Experience in customer relationship management
Ability to handle IT related issues
Knowledge of statutory requirements and license renewals