WPP is seeking a ServiceNow Product Owner to lead a comprehensive transformation of its ServiceNow platform in Chennai, India. The ideal candidate will focus on moving from legacy systems to a streamlined, AI-enabled service model, emphasizing automation and improved service quality
Job Summary
This role is accountable for the end-to-end transformation of ServiceNow at WPP.
You will lead a full reset of the platform, moving from a fragmented, legacy implementation to a clean, standardized, out-of-the-box aligned environment designed for an AI-enabled service model.
The objective is to establish a next-generation service capability, leveraging virtual agents, automation, and agentic AI to significantly reduce manual intervention, improve service quality, and enable scalable operations globally.
Matching Summary
Match Score: 85
WPP is seeking a ServiceNow Product Owner to lead a comprehensive transformation of its ServiceNow platform in Chennai, India. The ideal candidate will focus on moving from legacy systems to a streamlined, AI-enabled service model, emphasizing automation and improved service quality.
Skills & Requirements
Must-have
ServiceNow platform transformation
out-of-the-box aligned environment
AI-enabled service model
virtual agents and conversational interfaces
automation-first workflows
Nice-to-have
transformational growth
continuous learning culture
next-generation service capability
Key Requirements
End-to-End Transformation Leadership
Define and execute a comprehensive transformation plan
Lead a clean rebuild approach
Remove legacy complexity, duplication, and technical debt