Team Manager, Insurance

Australian Financial Complaints Authority

Melbourne, Victoria, Australia
Not specified; not specified; benefits include 18 ...
On-site
People leadership experience within insurance
Insurance knowledge for case allocation
Ability to manage daily workflow and kpis
This role provides strong operational leadership to a team of Dispute Resolution Specialists ensuring high-quality complaint outcomes

Job Summary

  • This role provides strong operational leadership to a team of Dispute Resolution Specialists ensuring high-quality complaint outcomes.
  • The successful candidate will apply insurance expertise to confidently allocate cases, guide complex matters, and make sound escalation decisions.
  • AFCA offers a hybrid working model, flexible leave entitlements including 18 weeks paid parental leave, and free wellness initiatives.

Matching Summary

This role provides strong operational leadership to a team of Dispute Resolution Specialists ensuring high-quality complaint outcomes.

Salary

Not specified; Not specified; Benefits include 18 weeks paid parental leave, study leave, and free wellness initiatives

Skills & Requirements

Must-have

  • People leadership experience within insurance
  • Insurance knowledge for case allocation
  • Ability to manage daily workflow and KPIs
  • Experience in complaints or dispute resolution
  • Strong judgment on complex escalated matters

Nice-to-have

  • Supportive leadership style grounded in empathy
  • Comfort navigating change and ambiguity
  • Solutions-focused mindset with continuous improvement
  • Positive attitude aligned with fairness culture

Key Requirements

  • People leadership experience within insurance
  • Essential insurance industry knowledge
  • Proven ability to manage competing priorities

Work Rights

Not specified

Tailored Resume

Cover Letter