Own the full post-award lifecycle, from onboarding and deployment through production operations, customer success, and expansion
Job Summary
Own the full post-award lifecycle, from onboarding and deployment through production operations, customer success, and expansion.
Lead deployments operating under FedRAMP Moderate and High environments and classified infrastructure requirements.
Build and scale a regional Customer Success organization across the Americas, recruiting and developing teams of Technical Account Managers, Forward Deploy Engineers, and Mission Success Engineers.
Matching Summary
Own the full post-award lifecycle, from onboarding and deployment through production operations, customer success, and expansion.
Skills & Requirements
Must-have
Customer Success and Delivery outcomes
Post-award lifecycle ownership
Federal security and compliance
Executive stakeholder engagement
AI infrastructure deployment
Team leadership and development
Nice-to-have
Trusted advisor relationships
Mission-first execution culture
Cross-functional collaboration
Key Requirements
10+ years of experience
Experience leading large enterprise or federal technology deployments
Active TS/SCI clearance preferred
Full Scope Polygraph strongly desired
Strong technical foundation in AI infrastructure, edge computing, data center platforms, and GPU-accelerated workloads
Demonstrated success delivering outcomes in regulated, classified, or mission-critical environments
Work Rights
Active TS/SCI clearance preferred; Full Scope Polygraph strongly desired