Not specified; benefits: medical, dental, vision, ...
Fully remote
6+ years mortgage servicing experience
Regulatory affairs or quality assurance background
Proven track record of 95%+ quality scores
Carolina One Mortgage LLC is seeking a Team Lead for their Homeowner Advocacy department, focused on managing homeowner complaints and leading a team. The ideal candidate will have extensive experience in mortgage servicing, particularly in complaint handling and regulatory affairs, and will be responsible for training, coaching, and supporting team members
Job Summary
The Team Lead will facilitate the training of new hires and coach team members on effective prioritization and timely task completion.
Candidates must demonstrate a proven track record of maintaining at least 95% quality scores and resolving 12 cases per day average.
The role offers comprehensive benefits including medical, dental, vision, 401(k) matching, and paid volunteer time off.
Matching Summary
Match Score: 85
Carolina One Mortgage LLC is seeking a Team Lead for their Homeowner Advocacy department, focused on managing homeowner complaints and leading a team. The ideal candidate will have extensive experience in mortgage servicing, particularly in complaint handling and regulatory affairs, and will be responsible for training, coaching, and supporting team members.