Digital And Customer Experience Architect

Phinia Inc.

Not specified; not specified; competitive benefits...
**
8+ years digital transformation experience
Customer portal and self-service system design
Omnichannel journey mapping and ux architecture
** Phinia Inc. is seeking a Digital and Customer Experience Architect to lead the digital experience strategy across various customer engagement platforms. The ideal candidate will have significant experience in digital transformation, UX design, and technical architecture, particularly within the manufacturing or automotive sectors. **

Job Summary

  • This role is responsible for defining the end-to-end customer journey and prioritizing capabilities that improve customer experience across PHINIA's digital footprint.
  • The position requires orchestrating platform evolution by integrating front-office and operational systems to drive measurable improvements in satisfaction and growth.
  • PHINIA offers a strong local presence with interesting global opportunities, competitive compensation, and formal development opportunities at all career stages.

Matching Summary

Match Score: 75

** Phinia Inc. is seeking a Digital and Customer Experience Architect to lead the digital experience strategy across various customer engagement platforms. The ideal candidate will have significant experience in digital transformation, UX design, and technical architecture, particularly within the manufacturing or automotive sectors. **

Salary

Not specified; Not specified; Competitive benefits including health resources and family-centric policies

Skills & Requirements

Must-have

  • 8+ years digital transformation experience
  • Customer portal and self-service system design
  • Omnichannel journey mapping and UX architecture
  • Integration with CRM ERP and PLM systems
  • Front-end frameworks like React or Next.js
  • Security governance and accessibility compliance

Nice-to-have

  • Manufacturing or automotive industry background
  • UX/UI service design product management certifications
  • CRM platform certifications such as Salesforce
  • Agile Scrum certifications
  • Experience with AI copilots and personalization engines

Key Requirements

  • Bachelor's or master's degree in Computer Science or Information Systems
  • 8+ years of experience in digital transformation or customer experience roles
  • Authorization to work full-time in the country where the position is based

Work Rights

Must be currently authorized to work on a full-time basis in the country where the position is based

Sponsorship: available

Tailored Resume

Cover Letter