Customer Service Associate- Fixed Term Contract

Greystar (International)

Birmingham, United Kingdom
Exceptional resident living
Comprehensive front of house service
Customer queries and complaints handling
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals

Job Summary

  • Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
  • Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
  • Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.

Matching Summary

Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

Skills & Requirements

Must-have

  • Exceptional resident living
  • Comprehensive front of house service
  • Customer queries and complaints handling
  • Marketing and sales activities
  • Health and Safety compliance

Nice-to-have

  • Positive, memorable experience for residents
  • Community event support
  • Local knowledge and information resources
  • Adaptable to changing environment
  • Enthusiasm to deliver exceptional experience

Key Requirements

  • Good level of general education
  • Proficient in Microsoft Office packages
  • Excellent customer service skills
  • Good team player
  • Ability to act autonomously
  • Fluent English verbal and written communication
  • Excellent organisation skills
  • Numerical skills

Work Rights

Not specified

Tailored Resume

Cover Letter