Escalations Splst - Japanese, Worldwide Operations Security (WWOS)

Amazon

Goodyear, AZ, US
Not specified; not specified; benefits include med...
**
Conversational japanese fluency required
Shift work including nights and weekends
Law enforcement and driver communication
** Amazon is seeking an Escalations Specialist fluent in Japanese for its Worldwide Operations Security team in Goodyear, AZ. The role involves direct communication with customers, law enforcement, and drivers to resolve security and operational challenges, ensuring timely delivery and safety across Amazon's supply chain. **

Job Summary

  • The role supports the Shipping and Delivery Support team by mitigating security and operational risks across global regions.
  • Candidates must possess conversational level fluency in Japanese to assist drivers and customers effectively.
  • Amazon offers a full range of benefits including medical coverage, parental leave, paid time off, and a 401(k) plan.

Matching Summary

Match Score: 75

** Amazon is seeking an Escalations Specialist fluent in Japanese for its Worldwide Operations Security team in Goodyear, AZ. The role involves direct communication with customers, law enforcement, and drivers to resolve security and operational challenges, ensuring timely delivery and safety across Amazon's supply chain. **

Salary

Not specified; Not specified; Benefits include Medical, Dental, Vision, PTO, and 401(k)

Skills & Requirements

Must-have

  • Conversational Japanese fluency required
  • Shift work including nights and weekends
  • Law enforcement and driver communication
  • Incident triaging and troubleshooting
  • Global security operations center support

Nice-to-have

  • Strategic problem-solving skills
  • Customer obsession mindset
  • Influencing internal and external stakeholders
  • Experience with alarm access control systems
  • Ability to handle high-pressure situations

Key Requirements

  • Conversational Japanese language proficiency
  • Willingness to work day, night, or mixed shifts
  • Strong oral and written communication skills

Work Rights

Not specified

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