Delivers the Raffles Hotel Singapore Arrival and Departure Experience, ensuring guests receive warm and personalized service based on brand and local SOPs
Job Summary
Delivers the Raffles Hotel Singapore Arrival and Departure Experience, ensuring guests receive warm and personalized service based on brand and local SOPs.
Manages all aspects of daily operation at the hotel lobby and entrances, ensuring smooth running and upholding a flawless impression of services and colleagues.
Maximizes efficiency of resident and guest incident management, acting as the center of communication and taking immediate action to resolve issues.
Matching Summary
Delivers the Raffles Hotel Singapore Arrival and Departure Experience, ensuring guests receive warm and personalized service based on brand and local SOPs.
Skills & Requirements
Must-have
Guest arrival and departure experience
Lobby operations management
Incident management and resolution
Adherence to brand standards
Upsell and cross-sell opportunities
Nice-to-have
Approachable attitude
Works well under pressure
Self-motivated in dynamic environment
Key Requirements
Minimum 5 years relevant experience
At least 2 years at management level
Diploma or Degree in hospitality or related field
Excellent communication skills in English
Good computer and property management system skills