Lead the IT support team consisting of Sonata SMEs and any other area, managing incident management, defect triage, and resolution
Job Summary
Lead the IT support team consisting of Sonata SMEs and any other area, managing incident management, defect triage, and resolution.
Collaborate with other platform teams and Platform Engineers to resolve queries and stay up to date on the latest updates.
M&G Global Services offers exciting career growth opportunities through diversified service offerings and aims to be an exceptional place to work for exceptional talent.
Matching Summary
Lead the IT support team consisting of Sonata SMEs and any other area, managing incident management, defect triage, and resolution.
Skills & Requirements
Must-have
In-depth Sonata application understanding
Strong SQL skills
Data Analysis and IT processes
Troubleshooting and technical analysis
Sonata Platform product expert knowledge
Agile Development and tools
Nice-to-have
Excellent verbal and written interpersonal skills
Self-motivated team player
Ability to succeed in fast-paced environment
Ability to learn and adopt new technologies
Inclusive culture
Key Requirements
At least 5 years supporting applications with strong SQL skills
At least 15 years working experience
6+ years managing run teams
Master’s in Business or B. Tech or equivalent certifications