The role is accountable for ensuring customer satisfaction through high-quality service, precise communication, and resolving complaints
Job Summary
The role is accountable for ensuring customer satisfaction through high-quality service, precise communication, and resolving complaints.
Responsibilities include managing technician performance, optimizing maintenance schedules, and controlling field operations costs to meet KONE quality standards.
KONE offers a collaborative culture focused on sustainability, ethical practices, and opportunities for career and personal growth.
Matching Summary
Match Score: 75
The role is accountable for ensuring customer satisfaction through high-quality service, precise communication, and resolving complaints.
Skills & Requirements
Must-have
Customer relationship management
Equipment safety and performance
Sales lead volume processing
Field operations cost control
Technician scheduling and workload balancing
Maintenance contract compliance
Nice-to-have
Innovative collaborative working culture
Employee engagement participation
Sustainability focus in daily practice
Ethical business practices
Career development opportunities
Key Requirements
Experience in service operations management
Leadership of maintenance technicians
Knowledge of local regulations and safety standards