Mgr Nt Cust Serv

Johnson & Johnson

Madrid, Spain
Hybrid
Order-to-cash processes
Customer service operating model
Operational excellence
The Customer Service Lead MedTech Spain is responsible for coordinating day‑to‑day customer service activities and ensuring high‑quality support to internal and external stakeholders

Job Summary

  • The Customer Service Lead MedTech Spain is responsible for coordinating day‑to‑day customer service activities and ensuring high‑quality support to internal and external stakeholders.
  • This role focuses on delivering an exceptional customer experience through operational excellence in Order‑to‑Cash processes and ensuring the effective execution of a newly designed Customer Service operating model.
  • Coordinate a Customer Service team of approx. 30+ professionals, ensuring balanced workload distribution and task execution.

Matching Summary

The Customer Service Lead MedTech Spain is responsible for coordinating day‑to‑day customer service activities and ensuring high‑quality support to internal and external stakeholders.

Skills & Requirements

Must-have

  • Order-to-Cash processes
  • Customer Service operating model
  • Operational excellence
  • Process standardization
  • ERP/CRM systems
  • Fluent Spanish and English

Nice-to-have

  • Continuous improvement mindset
  • Customer-centric approach
  • Inclusive work environment
  • Collaborative culture
  • Team coordination experience

Key Requirements

  • University degree
  • Experience in Customer Service operations
  • Experience with ERP/CRM systems
  • Team coordination experience is an advantage

Work Rights

Not specified

Tailored Resume

Cover Letter