It Service Desk

Greif

Fully remote
First and second level support
Troubleshoot and resolve issues
Windows operating system support
Greif, a global leader in performance packaging, is seeking an IT Service Desk professional to provide first and second-level support to end-users. The role requires troubleshooting, mentoring, and collaboration within IT services, with the flexibility of a fully remote work environment

Job Summary

  • Greif is a global leader in performance packaging located in 40 countries, delivering trusted, innovative, and tailored solutions.
  • The IT Service Desk provides first and second level support to end-users, troubleshooting and resolving issues, and mentoring users.
  • Greif offers a competitive salary, excellent benefits, and opportunity for growth, with a comprehensive focus on well-being.

Matching Summary

Match Score: 85

Greif, a global leader in performance packaging, is seeking an IT Service Desk professional to provide first and second-level support to end-users. The role requires troubleshooting, mentoring, and collaboration within IT services, with the flexibility of a fully remote work environment.

Skills & Requirements

Must-have

  • First and second level support
  • Troubleshoot and resolve issues
  • Windows operating system support
  • Microsoft Office Suite support
  • Problem management database
  • Help desk systems

Nice-to-have

  • Customer service skills
  • Verbal and written communication
  • Attention to detail
  • Maintain confidential information
  • Mentoring and coaching

Key Requirements

  • High School diploma or equivalent
  • 6 or more years of relevant experience
  • IT Services policies adherence

Work Rights

Not specified

Tailored Resume

Cover Letter