Senior Technical Support- Windows (l2)

Interactive Brokers Group, Inc.

Hong Kong, Hong Kong
Competitive salary; annual performance-based bonus...
On-site
Windows server 2012-2019 knowledge
Vmware horizon view app volumes experience
Dell desktop hardware support
This role encompasses Level 2 End User and Windows system support requiring knowledge of Desktop Virtualization

Job Summary

  • This role encompasses Level 2 End User and Windows system support requiring knowledge of Desktop Virtualization.
  • The position offers a competitive salary, annual performance-based bonus, stock grant, and excellent health benefits.
  • Candidates will participate in Root Cause Analysis processes for all VMware and Windows problems within a global financial organization.

Matching Summary

This role encompasses Level 2 End User and Windows system support requiring knowledge of Desktop Virtualization.

Salary

Competitive Salary; Annual performance-based bonus and stock grant; Excellent health and welfare benefits

Skills & Requirements

Must-have

  • Windows Server 2012-2019 knowledge
  • VMware Horizon View App Volumes experience
  • Dell Desktop hardware support
  • HP server hardware working knowledge
  • Office 365 user management
  • TCP/IP subnetting and routing concepts

Nice-to-have

  • Patch Management technologies like Shavlik
  • Large-scale MDM solutions like MS Intune
  • PowerShell scripting experience
  • Active Directory distributed environment
  • DHCP DNS Group Policy expertise

Key Requirements

  • 3 to 5 years Windows Server experience
  • 5 to 10 years Windows Desktop/Server support
  • 5 to 10 years global financial organization experience
  • Microsoft Certifications required within one year
  • Strong client service and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter