Customer Banking Specialist - Docklands

CommBank

Docklands, Australia
In-person (monday - friday, 9:30 am - 4 pm, 30 hours per week)
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
CommBank is seeking a Customer Banking Specialist for its Docklands branch, focusing on delivering exceptional customer service and supporting clients with their banking needs. The role involves engaging customers in discussions about financial products, processing applications, and providing solutions while fostering a risk-averse culture

Job Summary

  • As the Customer Banking Specialist in our Docklands Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • Support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks to assess customers’ financial needs and identify any changes.
  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options, problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.

Matching Summary

Match Score: 85

CommBank is seeking a Customer Banking Specialist for its Docklands branch, focusing on delivering exceptional customer service and supporting clients with their banking needs. The role involves engaging customers in discussions about financial products, processing applications, and providing solutions while fostering a risk-averse culture.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Financial Health Checks
  • Demonstrate digital banking options
  • Problem-solving and effective solutions

Nice-to-have

  • Positive impact on customers' lives
  • Championing processes and procedures
  • Risk-adverse culture
  • Holistic customer solutions

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ask the right questions and find solutions
  • Act with integrity
  • Place customer at the centre
  • Work in busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter